Ford Pickup & Delivery

At Mark Ficken Ford in Charlotte, North Carolina

Let us pick up and return your vehicle when it needs service.
It’s part of You Mode. The convenience of owning a Ford. Made just for you.

Pick up

We’ll pick it up.

Service It

We’ll service it.

Drop it off

We’ll drop it off.

At Mark Ficken Ford, We Make It Easy

Owning a Ford gives you access to a host of benefits, including complimentary Ford Pickup & Delivery.* We will pick up your vehicle, service it, then bring it back. Just tell us when and where. For further questions, just ask.

*Ford Pickup & Delivery is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event.

Ford Pickup & Delivery
Ford Pickup & Delivery

Ford Pickup & Delivery Is Complimentary

The next time you need service, we will make the round trip for you. No need to drive to or from our dealership.* You can even schedule service right in the FordPass App.**
*Ford Pickup & Delivery is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event.

**FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

Frequently Asked Questions

How long will service take?

Every service is different, we will discuss timing when you book your appointment.

How will I receive updates about my vehicle service?
Phone, text or email, however you like.
Is the Ford Pickup & Delivery program available for all repairs?
All warranty and customer-pay repairs are eligible, as long as your vehicle is drivable and not part of a roadside collision. Does not include parts or repair charges.
Are there any distance restrictions for Ford Pickup & Delivery?
Some restrictions may apply. Just call us to find out.
Can Ford Pickup & Delivery be used with roadside assistance?

Not at this time.

Can I use coupons for service through Ford Pickup & Delivery?
Yes! All rebates and special offers apply.

Ford Mobile Service

We can come to you for routine vehicle maintenance at your convenience.

Oil Filter & Fluid Change Service

Ford Parts. Go Original.

When you need parts, choose Ford Parts specifically designed to fit Ford vehicles.

Ford Pass Rewards

Earn Points you can use toward discounts on service and maintenance.

Get the app.
Earn the Rewards.

Download the FordPass® App and join FordPass® Rewards. You’ll earn Points on all of your service and maintenance.